Gambling is entertainment — and at wisbet, we are committed to keeping it that way. We provide every Indonesian player with the tools, information, and support needed to stay in full control of their gaming activity at all times.
wisbet believes that responsible gaming is not a legal checkbox — it is a fundamental part of operating an honest and sustainable platform. We have built our responsible gaming framework around one core principle: every player deserves the tools to make informed, conscious decisions about how and when they gamble.
The vast majority of players on wisbet enjoy sports betting — whether on BRI Liga 1 fixtures, Timnas Indonesia international matches, or major global events like the Champions League and FIFA World Cup — as a form of entertainment. For these players, our platform offers a premium, fair, and secure environment. However, we recognize that for a minority of users, gambling can develop into a harmful pattern, and we take that possibility seriously.
This page details every responsible gaming tool available on the wisbet platform, explains how to activate each one, and provides guidance for players or concerned family members who believe gambling may have become a problem. All tools described here are available free of charge and can be activated immediately by any registered player.
wisbet strictly enforces a minimum age requirement of 21 years. No person under the age of 21 is permitted to hold an account or place any bet on our platform. Age is verified during KYC and is monitored continuously. If you know or suspect that someone under 21 is using the platform, please contact our support team immediately.
Set a maximum amount you are willing to deposit over a defined period — daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Reducing an existing limit applies without delay; increasing a limit requires a 24-hour cooling period to prevent impulsive decisions in the moment.
Set a maximum amount you are willing to lose within a rolling period — daily, weekly, or monthly. Loss is calculated as total wagers minus total winnings. Once your loss limit is reached for the period, you will be prevented from placing further bets until the limit resets. This tool is particularly effective for maintaining long-term budget discipline.
Define how long you want each gaming session to last. When your time limit expires, you will be automatically logged out of the platform. You may log back in after the cooldown period you specified, but the interruption provides a natural pause to reconsider whether to continue playing or step away for the day.
Receive periodic on-screen notifications reminding you how long you have been actively playing and how much you have deposited, wagered, and won or lost during the current session. Reality checks are designed to interrupt automatic behavior and restore conscious awareness of time and spending. Set intervals at 15, 30, 60, or 90 minutes.
Temporarily suspend your account for a period of 24 hours, 7 days, 2 weeks, 4 weeks, or 6 weeks. During a cooling-off period, you will not be able to log in, deposit funds, or place bets. The account reopens automatically at the end of the period. This tool is ideal when you feel you need a short break to regain control without closing your account permanently.
Permanently close your wisbet account with no option to reopen. Self-exclusion is irreversible. Any funds remaining in your account balance at the time of exclusion will be returned to your registered withdrawal method within 48 hours. Self-exclusion is the most protective option and is recommended when you recognize gambling has become harmful to your wellbeing or finances.
If you answer "yes" to three or more of the questions below, you may be developing a gambling problem and should consider activating a cooling-off period or self-exclusion. If you feel distressed or uncertain, contact the wisbet support team immediately — we will help you access the right tools and external resources with no judgment.
If you answered "yes" to three or more questions: You may be experiencing problem gambling. wisbet strongly encourages you to activate a cooling-off period immediately and reach out to our support team or an external counseling service. Gambling addiction is a recognized medical condition, and help is available. Taking action now is not a sign of failure — it is a sign of strength and self-awareness.
All responsible gaming tools are accessible through your account settings panel. Follow the steps below to configure any limit, cooling-off period, or self-exclusion. Changes to deposit limits, loss limits, and session timers take effect immediately. Cooling-off periods and self-exclusion require identity confirmation before activation.
Access the wisbet platform using your registered username and password. Two-factor authentication will be required if you have enabled it on your account.
Click your username in the top-right corner of the screen and select "Account Settings" from the dropdown menu. On mobile, access Account Settings via the main menu icon.
Within Account Settings, locate and click the "Responsible Gaming" tab in the left-hand sidebar. This tab contains all limit-setting and self-exclusion options.
Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Time Limit, Reality Check, Cooling-Off Period, or Self-Exclusion. Enter the relevant values (amounts in IDR, time periods, or intervals) and confirm your selection.
For deposit and loss limits, click "Save" and the limit applies immediately. For cooling-off periods and self-exclusion, you will be asked to re-enter your password and confirm your decision. Cooling-off begins within 60 seconds of confirmation; self-exclusion is permanent and cannot be reversed.
Need Assistance? If you encounter any difficulty activating responsible gaming tools, or if you would like support staff to activate them on your behalf, contact wisbet Live Chat 24/7 or email [email protected]. Our team is trained to handle responsible gaming requests with full confidentiality and without judgment.
The table below summarizes each responsible gaming tool, its availability on the wisbet platform, and the time required for changes to take effect. Use this as a quick reference when deciding which tool is most appropriate for your current needs.
| Tool Name | Function | Available Periods | Status |
|---|---|---|---|
| Deposit Limits | Caps the total amount you can deposit | Daily / Weekly / Monthly | Active |
| Loss Limits | Caps the total amount you can lose | Daily / Weekly / Monthly | Active |
| Session Time Limits | Automatically logs you out after a set duration | 30 min / 1 hr / 2 hrs / 4 hrs / 8 hrs | Active |
| Reality Check | Periodic reminder of time/money spent | Every 15 / 30 / 60 / 90 minutes | Active |
| Cooling-Off Period | Temporary account suspension | 24 hrs / 7 days / 2 weeks / 4 weeks / 6 weeks | Active |
| Self-Exclusion | Permanent account closure | Permanent (irreversible) | Active |
If you believe gambling has become a problem in your life, or if you are concerned about someone you know, the following resources are available to provide confidential support, counseling, and treatment referrals.
Our customer support team is available 24/7 via Live Chat. We can activate responsible gaming tools on your behalf, answer questions about self-exclusion, and connect you with external counseling resources. All conversations are confidential.
Contact: Live Chat or [email protected]
If you are experiencing acute distress, thoughts of self-harm, or a mental health emergency related to gambling, contact Indonesia's national mental health crisis line immediately. Trained counselors are available to listen and provide immediate support in Bahasa Indonesia.
Hotline: 119 ext. 8 (toll-free)
Gamblers Anonymous is a peer-support fellowship of individuals who have experienced gambling problems. Meetings are held regularly in Jakarta, Surabaya, Bandung, and other major Indonesian cities. Attendance is free, confidential, and open to anyone seeking help.
Find a meeting: gamblersanonymous.org
Licensed psychologists and addiction counselors in Indonesia offer evidence-based treatment for gambling disorders, including cognitive-behavioral therapy. Treatment is covered by some Indonesian health insurance plans. Contact your GP or psychiatrist for a referral.
Problem gambling affects not only the individual but also partners, children, and close family members. Gam-Anon is a support group for the families and friends of problem gamblers. Meetings provide a safe space to share experiences and learn coping strategies.
Information: gam-anon.org
If gambling has created debt or financial hardship, consider consulting a financial counselor who specializes in debt restructuring and budgeting. Many Indonesian banks offer free financial counseling services to account holders experiencing financial distress.
wisbet operates on the principle that gambling is a form of entertainment, not a source of income. We are committed to providing a safe, transparent, and fair gaming environment for all players based in Indonesia. Our responsible gaming commitment includes:
Zero-Tolerance Policy on Minors: wisbet maintains a zero-tolerance policy on underage gambling. If we discover that a player is under 21 years of age, the account will be closed immediately, all funds will be confiscated, and the matter will be reported to the appropriate authorities. Parents who discover their child has accessed the platform should contact us immediately at [email protected].
wisbet's responsible gaming framework is reviewed annually by our compliance team and is updated to reflect best practices in the industry, evolving player needs, and new regulatory standards. We welcome feedback from players, advocacy groups, and responsible gaming researchers. If you have suggestions for improving our responsible gaming tools or policies, please contact us.
Remember: Gambling should never be a way to make money, solve financial problems, or escape from stress. If gambling stops being fun, it is time to stop. The wisbet platform will still be here when and if you choose to return — but your health, relationships, and financial security must always come first.
If you or someone you know is struggling with problem gambling, help is available right now. Contact the wisbet support team 24/7 via Live Chat, read our full Terms & Conditions, or return to the homepage.
Crisis support: National mental health hotline 119 ext. 8 (toll-free, available 24/7 in Bahasa Indonesia)